This course provides essential training for all clinical and support staff on the proper use of the Welch Allyn Connex® Vital Signs Monitor (VSM) and the performance of manual vital signs. The curriculum emphasizes a strict, standardized workflow designed to maximize patient safety, ensure data accuracy, and maintain equipment readiness through non-negotiable sanitation protocols.
This course provides a foundational and advanced framework for the safe and competent administration of medications. It covers a wide range of routes, including oral, enteral, topical, and common parenteral (non-IV) injections. The curriculum is built on evidence-based best practices from organizations like the Institute for Safe Medication Practices (ISMP) and emphasizes critical thinking, patient safety, and adherence to legal scope of practice. 🧠
This course provides comprehensive, role-based training for the operation of the CuattroDR digital radiography system at Miami Beach Urgent Care. The curriculum covers the complete clinical workflow, beginning after an X-ray order is placed in the Experity EMR. Participants will learn to manage patient studies on the X-ray machine, acquire and optimize images, and ensure successful transmission to and confirmation in the RapidRadiology PACS system. The training is divided into distinct modules that reflect the specific responsibilities of Medical Assistants and X-ray Technologists.
This comprehensive course provides a complete guide to mastering peripheral intravenous therapy, from foundational principles to advanced troubleshooting. Learners will develop expertise in the entire clinical process, including vein selection, catheter insertion, and the safe administration of medications via continuous, piggyback, and IV push methods. Key focus is placed on evidence-based protocols for line maintenance and the rapid management of local and systemic complications to ensure the highest standard of patient safety and care.
This course details the step-by-step procedures for performing all our CLIA-waived lab tests, including Sofia, Cholestech, Afinion, and rapid manual kits. It defines the specific lab responsibilities for Front Desk, MAs, and Providers, focusing on proper specimen handling and mandatory quality control. The goal is to ensure technical proficiency and 100% accuracy for every test we run.
This module trains staff to safely and legally dispense medications to patients directly in the clinic using ProficientRx/MDScripts and Experity PM. You’ll master every step from proper prescribing and inventory management, to patient counseling, labeling, and payment while meeting all federal and Florida compliance standards for in-office dispensing.
This course trains all staff to process payments securely, protect cardholder data, and maintain PCI DSS 4.0 compliance at all times. You’ll learn exactly how to operate payment terminals, enforce card-on-file and cleaning policies, and keep our patients’ financial information safe.
This course covers proper handwashing techniques, when and how to wash hands, and compliance with clinic policy and OSHA/CDC standards. You’ll learn the steps for effective hand hygiene, situations that require handwashing or sanitizer use, and your responsibilities in maintaining a clean, safe environment. You should be able to demonstrate correct technique and understand when compliance is legally required.
This course trains every staff member to process patient payments securely, protect cardholder data, keep payment terminals tamper-free and clean, and follow PCI DSS rules every day. By completing this course, you’ll know how to run payments safely, enforce all credit card and cleaning policies, and ensure our clinics stay fully PCI compliant and audit-ready.
This HIPAA course is designed to ensure every employee, contractor and business associate understands how to protect patient privacy and comply with all HIPAA 2025 regulations. You’ll learn how to properly handle protected health information, avoid common violations, and uphold the highest standards of patient confidentiality.
The Medical Assistant (MA) CORE training path delivers comprehensive, hands-on instruction in all aspects of patient triage and clinical medical assistance for both urgent care and primary care settings. This curriculum is designed to equip MAs with the advanced skills, protocols, and workflows necessary to support providers, ensure patient safety, and deliver efficient, world-class care throughout every step of both urgent and primary care visits.
The Front Desk training path covers all core responsibilities of reception staff, including patient registration, insurance entry, and payment collection for urgent care and primary care visits. This course will guide you in mastering front desk operations and using Experity, along with all other essential clinic tools, to ensure efficient and accurate service for every patient.
